DNA connects your business via two completely independent ACTIVE internet routes/uplinks: fiber-optic and microwave. If one fails, the other takes over in milliseconds. No outages. No interruptions. No lost business.
Most "redundant" internet in Puerto Rico isn't actually redundant.
Your ERP. Your billing system. AI, Cloud, Video calls, payment terminals, monitoring platforms. All of it depends on the internet to function. Everything connected. Everything at risk.
When the network drops, your operation drops with it. And in Puerto Rico, where storms, grid failures, and pole damage are part of the calendar, the question isn't whether your connection will fail. It's when.
Most providers sell "backup" by giving you two circuits from the same network. When a hurricane snaps a utility pole, both go down. When an upstream fiber cut happens, both go down. One provider, one infrastructure, two circuits: that's a duplicate point of failure, not redundancy.
True redundancy means two networks that physically cannot fail together. That's what DNA delivers.
DNA connects your business through fiber-optic and microwave simultaneously. Two distinct technologies, two separate physical infrastructures. No shared poles, no shared cabling, no shared failure modes.
When one route fails, DNA’s dual active router triggers automatic failover: an instant transition to the secondary route without human intervention. Automatic failover occurs in milliseconds, before any system, application, or user registers an interruption. No error screen. No manual reconnection. No emergency call to IT. Your applications, your users, your customers don't even notice.
Two physically independent routes guarantee that no single event, weather-related, technical, or provider-related, leaves your operation without internet.
The microwave route operates independently of terrestrial fiber infrastructure. An event that cuts the cables does not affect the microwave signal.
The CIR (Committed Information Rate) guarantees that your network performance is reserved exclusively for your organization, with no speed variations due to shared network congestion.
The documented 99.95% availability SLA is valid evidence in HIPAA, FDA, PCI-DSS, and FERPA audits. DNA’s connectivity complements your organization’s existing security controls.
When the permitting portal at a municipal office goes offline, citizen service stops. When the property tax payment platform goes down at month-end, revenue collection stops. When emergency communications lose connectivity during a storm, response coordination stops. DNA keeps Puerto Rico’s government agencies and municipalities operating, secure, and serving citizens; every day of the year, regardless of what happens to the island’s telecommunications infrastructure.
When the EHR drops mid-consult at a 200-bed hospital, clinical workflow halts. When a telemedicine session disconnects from a chronic-care patient, the visit is deemed a failure. When a connected diagnostic device loses its uplink, the result can’t be read. DNA was built so healthcare organizations in Puerto Rico, hospitals, clinics, IPAs, and group practices, never have to choose between their network and their patients.
Your business doesn’t stop on Saturdays. It doesn’t stop when it rains, and it doesn’t stop when LUMA does. But if your internet drops, everything that runs on it stops: the POS, billing, video calls with clients, and your cloud apps. DNA for small business runs on two independent routes, microwave and 5G/LTE, so your operation keeps moving no matter what’s happening outside the door. Starting at $149/mo.
When core banking goes down during the 9 a.m. transaction peak at a cooperative or community bank, customers can’t transact, and your team can’t authorize transactions. Every transaction, every core-system access, and every real-time operation depends on the network being up. DNA provides banks, cooperatives, fintechs, and brokerages in Puerto Rico with the dual-path infrastructure needed to operate without interruption, meet regulatory requirements, and protect customer data.
Puerto Rico accounts for roughly 25% of the FDA-regulated pharmaceutical exports from the United States. SCADA systems, manufacturing execution platforms, IoT sensors monitoring environmental conditions, and FDA reporting pipelines run continuously. A network drop during a batch run can trigger a deviation report, a contaminated batch, or a regulatory finding. DNA delivers the uninterrupted connectivity that pharma operations on the island require; without exception.
When the POS goes down at a hotel restaurant on a Friday night, the line backs up at the door. When the reservation system fails on Saturday morning, guests can’t check in. When guest WiFi drops, negative reviews start before the guest even leaves. In hospitality, connectivity isn’t IT, it’s the guest experience. DNA keeps the front desk, kitchen, bar, and rooms running so your team can focus on the guest, not the network.
Weekly internet outages were disrupting card payments, inventory systems, and phone service across Humberto Vidal, Inc.’s retail stores in Puerto Rico. AeroNet DNA changed that. The system has activated its failover multiple times since installation. The stores never noticed.
https://humbertovidal.com/
Most internet providers in Puerto Rico do not publish a formal SLA. AeroNet DNA documents the availability commitment in the contract, backs it with 24/7 NOC monitoring, and establishes contractual credits if we fall short. That is the difference between a promise and a guarantee.
The DNA SLA is not a marketing promise. It is a contractual agreement that documents the level of availability we guarantee, How we respond when a failure occurs, and the credits that apply if we fall short. Credits are automatic. No claim form required.
Throughout 2025, active DNA customers recorded an average availability of 99.99%. Availability measured on the network. Does not include events outside AeroNet's control.
1. The Committed Information Rate (CIR) is the minimum guaranteed data transfer speed, measured in bits per second (bps), that a network service provider commits to delivering to a customer for a specific connection, even during network congestion.
2. Dedicated symmetric speeds with guaranteed CIR apply to the DNA Dedicated plan only.
3. Mean Time to Repair (MTTR) is a key maintenance and IT metric measuring the average time required to troubleshoot, fix, and restore a failed system or component to operation
An AeroNet specialist analyses your current infrastructure and identifies the connectivity risks that could impact your operation. No cost. No commitment.
