Frequently Asked Questions

Q: What is Fixed Wireless Broadband?
A: Fixed wireless broadband is a method of delivering high speed data utilizing wireless connections.  There is no need for any phone or cable connection.  All traffic is transported with wireless technology utilizing high capacity transceivers and antennas.

Q: How internet service is  provided?
A: Aeronet wireless installs a Customer Premise Equipment (CPE) at the customer facilities.  This equipment consist of an antenna (12”x12”) and a data transceiver.

Q: How fast is the Aeronet  connection?
A: DSL and Cable connections are a residential type technologies that do not provide a fixed bandwidth.  The speed of the connection is very dependant on the amount of users on the system.  Our service provides dedicated connections to our customers that can be compared to traditional wireline services like a T-1,  which provides a consistent 1.5 Mbps (megabit per second) connection. The T1 is the choice for  enterprises because its performance is not dependent on the number of users on the network. Aeronet guarantees through-put, low latency, and minimal packet loss. If more bandwidth is needed, it can be adjusted on the fly up to 10 mbps which is the same as 6 T-1’s.  We can provide up to 45mbps  (DS-3) connections utilizing dedicated point to point links.

Q: Where are is the service available?
A: Our current network provides service in the San Juan metro Area, Caguas, Gurabo and Las Piedras.  We are currently expanding our coverage to Canovanas – Fajardo corridor and to Humacao, Ponce and Mayaguez.

Q: How much time it takes to have service?
A: We can provide you with service in an average of 5 business days.  If faster service is required, please contact us for further details on our Express and Next Day Setup program.

Q: Does rain or other weather conditions affect service?
A: No, our service operates on a frequency not affected by any type of weather.

Q: As my business grows and our broadband needs increase, can I change my connection speed?
A: Yes. If you need to upgrade your connection, simply gives us a call.

Q: DSL is not available in our location. Will that prevent our company from getting Aeronet service?
A: No. Our Systems does not utilize any type of phone equipment, it’s completely independent. 

Q: How many computers can I connect to the Commercial Service?
A: With our  commercial service, there’s no limit on how many computers you can connect to the system.

Q: Is wireless the same as satellite?

A: No, although the installation looks similar and employs a small antenna on the roof, Fixed Wireless is terrestrial rather than extraterrestrial. Because Fixed Wireless receives its signal from an access node only a few miles away, it is much faster than satellite which has to travel almost 22,000 miles for its signal.

Aeronet Wireless Broadband Corp.  Metro Office Park Suite 303 , Guaynabo PR 00968    Po Box 270013 San Juan PR 00927    787.273.4143