In today’s always-connected world, an internet connection has become a necessity. Whether working from home, streaming your favorite shows, or running a business, the internet is king. Even in a country as rural as Puerto Rico, keeping up with the world requires a fast and reliable internet service. Enter the ISP.

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An Internet Service Provider (ISP) is a company that delivers Internet access to homes, businesses, and organizations. Depending on your location, ISPs can offer Internet access via fixed wireless, cable, fiber-optic, and satellite connections, among other technologies.

Not all ISPs are created equal, however. Is your internet there when you need it most? Let’s discuss what goes into an ISP and how AeroNet checks all the boxes.

Commitment to Excellence

How often are you being given the absolute best? Many ISPs and ISP plans practice what is referred to as Best-Effort Service. ISPs delivering best-effort service are committed to providing quality connections but have no contractual guarantees or set standards. There is no guaranteed uptime or speeds, varying support response times, and no compensation for outages.

This may sound grim, but many people can get by on a best-effort service ISP. A best-effort service, like streaming services, is sufficient if you want to use your internet connection casually. For those looking for a more committed connection, you’ll find what you seek with an SLA.

AeroNet, like many other ISPs on the business side, uses SLAs. An SLA, or Service Level Agreement, is a contractual agreement between an ISP and a customer defining an expected level of service with clear parameters. You can expect to find set guarantees for uptime, response time for support tickets, speed minimums, and even compensation if the service drops below what’s expected. SLAs aren’t usually offered for residential use but are tailor-made for business customers.

What exactly does an SLA guarantee? It’s easy to correlate internet service with pure speed. When you think of racing, you think of going fast. ISPs promise quick internet connectivity, but there’s more to running a great internet than speed.

Speed Isn’t Everything

How often is your internet available? Uptime is the percentage of time your internet service is operational and available without interruptions. High uptime means your internet is available when needed—crucial for remote work, video calls, and businesses. Even short outages can disrupt operations, lead to financial losses, or erode customer trust.

Your internet connection might not shut off often, but how often is it doing its best? It’s one thing to move fast, but another to stay fast. Consistency refers to the stability of your internet speed and performance over time. A consistent connection means no slowdowns, buffering, or lag spikes.

Similarly, Latency is the time it takes for data to pass from your device to its destination (like a server). Back Latency directly affects real-time activities like gaming, voice and video calls, and remote desktop access. Even with high speeds, high Latency can make your connection feel slow. All three components provide a seamless, stable, and fast internet connection. Should any one component falter, all else is at risk.

At AeroNet, part of our SLA guarantees broadband with uptime, consistency, and latency accounted for. You’re promised a reliable broadband connection with minimum download speeds of 40 Mbps, minimum uploads of 8 Mbps, and a minimum latency of 20 milliseconds.

Made for Puerto Rico

When looking for shoes, the pair that fits best will likely be made just for you. The perfect service adapts to match its surroundings, and ISPs can be no different. Puerto Rico, especially, is no place for weak ISPs. With near-constant power outages and hurricanes landing every couple of years, the best service is one used to the same challenges. AeroNet boasts a local team of experienced technicians trained for quick and easy installation and an amicable and fast-acting customer service staff.

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What’s more, AeroNet’s staff have proven their mettle against Puerto Rico’s turbulent weather time and time again. Look no further than AeroNet’s life-saving performance in the aftermath of 2017’s Hurricane Maria. Where other ISPs in the area struggled partly due to reliance on fiber providers, AeroNet recovered in four months thanks to using fixed wireless technology, becoming the backbone to many small businesses and even government agencies during recovery.

AeroNet has remained a reliable and cutting-edge ISP for two decades. Curious? Visit our website or talk to our team and see the difference.

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