The Problem:
For the traveler who paid $400 a night at a Puerto Rico resort, WiFi that doesn't work in their room or a delayed checkout because the POS is down is unacceptable. It does not matter that the cause was external. The blame, on TripAdvisor, falls on the hotel.
Connectivity in hospitality is as much a part of the experience as the bed, breakfast, and pool. It cannot be a risk.
Opera Cloud, Cloudbeds, Mews, and other modern hotel management platforms are 100% dependent on internet connectivity.
Dynamic revenue management, guest service chatbots, and AI-based experience personalization that run in the cloud around the clock.
The contactless experience with the phone as a room key requires stable network infrastructure throughout the entire property.
High-quality connectivity is consistently the most valued amenity among both business and leisure travelers.
Smart thermostats, lighting control, and connected televisions require stable connectivity at every point in the property.
DNA connects your property/business via two completely independent and dedicated internet routes: fiber-optic and microwave. These are two distinct technologies with separate physical infrastructure that share no poles, cabling, or vulnerabilities.
When one route fails, DNA triggers automatic failover: the instant transition to the active route without human intervention, before any system registers an interruption. The PMS, POS, reservation system, and guest WiFi infrastructure remain active. The guest never knows that anything happened.
With dedicated bandwidth and a guaranteed CIR (Committed Information Rate), critical operational system traffic never competes with guest WiFi.
Benefits for hotels, resorts, and hospitality operations
Reservation systems are always connected: the direct booking engine and distribution platforms never lose synchronization.
Corporate events and meetings without surprises: groups that rent meeting spaces require guaranteed connectivity; DNA documents it in the SLA.
Restaurant and bar POS are always active: revenue never stops due to connection failures.
Cloud PMS without interruptions: check-in, check-out, housekeeping, and revenue management are always running.
One bad review for poor WiFi or a down POS can cost a hotel 10-20 future bookings. DNA is the lowest-cost prevention that exists.
DNA’s microwave path operates over terrestrial fiber-optic infrastructure. If you have a generator or UPS system, DNA maintains connectivity during power outages and weather events.
Yes. We have scalable plans that fit everything from small hotels to multi-tower resorts. The size of the property does not determine the risk of an internet outage.
DNA is installed as the hotel’s backbone network. Guest WiFi distribution is managed through the property’s access point system. DNA ensures that this backbone remains operational, regardless of how many guests are connected simultaneously.
