Customer Success Stories:
“AeroNet DNA is essential for any business in Puerto Rico. It’s the peace of mind that comes from knowing your operation never stops. It’s one of those solutions that, once you have it, you wonder why you didn’t implement it sooner.”
— Daniel Vidal, Humberto Vidal, Inc.
Humberto Vidal, Inc. operates a retail store chain across Puerto Rico, all of which run the AeroNet DNA SMB Bundle. Each store originally depended on a single internet connection to process payments, query inventory, and keep its VoIP phone system active.
Every week, stores were hit by outages, bringing crippling losses. Payment terminals failed, inventory vanished, VoIP went silent: operations ground to a halt within seconds.
Every outage forced stores to switch to cash only or shut down. With most transactions by card, sales vanished instantly, causing catastrophic downtime.
https://humbertovidal.com/
For Humberto Vidal, the weekly failures mounted relentlessly. Instead of a lone crisis, stores faced ongoing disasters. The urgency to act grew with every new disruption. Each disruption struck multiple stores at once, amplifying the crisis island-wide. Dependence on a single connection was no longer sustainable. Finding a viable backup became a top priority across the chain.
Before choosing AeroNet DNA, the Humberto Vidal team evaluated other options, including LTE devices dedicated exclusively to payment processing. The solution was partial: it addressed only transactions, but not the other critical systems the operation depended on.
DNA was the most complete and cost-effective alternative. Its automatic failover ensures uninterrupted operation by instantly redirecting traffic to a backup connection if the primary one fails. This preserves all store functions, from payments to phones, without employee intervention.
AeroNet’s technical team installed circuits and configured routers to enable automatic failover at each store. If the primary network goes down, the system automatically switches to the backup path. AeroNet handled every adjustment, ensuring reliability without interrupting daily operations.
No downtime. No exceptions. Today, Humberto Vidal, Inc. stores process payments, query inventory, and serve customers without interruption. The change was not just technological. It was operational.
DNA has protected operations repeatedly. Unlike before, disruptions are invisible. The team gets backup alerts, but the business never stops. Staff keep working. Customers keep buying. Sales never pause.
