The Problem:
For a corporate chain, one hour without internet is an inconvenience. For an 8-person law firm, a dental clinic, a design agency, or an accounting office, that same hour can mean a missed deadline, an unattended client, or an unprocessed transaction.
Small and medium-sized businesses in Puerto Rico operate with lean teams, no dedicated IT department, and no capacity to recover lost time. When the internet fails, there is no one to fix it quickly. And the client does not wait.
QuickBooks Online, Google Workspace, Microsoft 365, Shopify, and modern POS systems have no offline versions. No internet means no business.
Small businesses use AI to write, analyze, serve customers, and automate processes. All those tools run in the cloud and require a stable connection.
Square, Clover, and card terminals depend on connectivity to process every transaction.
Employees working both in the office and from home need company systems to always be accessible.
Client meetings, presentations, and deal closings happen over Zoom or Teams. An unstable connection doesn’t just interrupt the meeting; it interrupts the impression you leave.
DNA SMB combines two completely independent internet routes, microwave and 5G/LTE, with automatic failover in milliseconds. Automatic failover means that when one route fails, the other takes over instantly and transparently, without any system detecting it as an interruption. No error screens. No manual reconnection. No downtime window. The transition occurs before your POS, billing system, or video call registers an anomaly.
The router/gateway included with the service manages the route switch, so you don’t need to intervene or call IT.
Benefits for small and medium-sized businesses
POS and digital payments are always active: Square, Clover, and card terminals never lose the connection.
Cloud platforms without interruptions: QuickBooks, Google Workspace, Microsoft 365, and your CRM are always available.
Video calls and virtual meetings without outages: business closings are not interrupted by the network.
Speeds from 100 Mbps to 1 Gbps: scalable to the size of your operation.
Router/gateway and 5G CPE included: no additional equipment costs when activating the service.
For a small business, one hour without internet is not an IT problem. It is a revenue problem. DNA SMB eliminates that risk at the infrastructure level, with no complications and no in-house technical team required.
DNA connectivity depends on the equipment at your location being powered on. If you have a generator or a UPS, the service stays active during a power outage.
Installation takes 7 to 10 business days. During the same installation visit, both the microwave route and the LTE module are configured, so both routes are active from day one.
No. The router/gateway includes automatic failover without manual intervention. If one route fails, the other takes over before you notice the difference.
Yes. DNA SMB is designed specifically for operations of that size. Plans starting at 100 Mbps are sufficient for teams of up to 50 simultaneous users with heavy use of cloud platforms and video calls.
